Returns / cancellation policy

How do I cancel an order?

If you want to cancel an order it's best to contact us ASAP to avoid charges. If you cancel the order prior to the order being approved then you will be entitled to a full refund. If the order has been approved there may be a £20 admin charge, plus any additional costs involved.

If stock has been ordered then there would be a 20% restocking fee on the price of the garments. If production has started then you will be entitled to a refund minus the material & labour costs incurred. If the items have already been produced, due to them being custom products you will not be able to cancel the order.

What do I do if I have to return something?

It is unlikely there will be an error with your order, but this can happen from time to time. If you have a problem with your order you have to notify us within 14 days of receiving the goods, otherwise we will assume the order has been accepted & checked, you may not be entitled to a refund or reprint after this period. If notified within this time we will either offer a reprint or a refund depending on how many items are faulty or missing.

What is the procedure in dealing with returned items

If the whole order is faulty we will arrange a courier to collect from you, please make sure you repackage the returned goods suitably for transit. We will then inspect the garments to check the return is valid. If there are 1 or 2 faulty items in a batch then photographs of the faulty items will be acceptable proof, no return will be necessary.

We reserve the right to offer a reprint only if the faulty or missing garments are above our typical spoilage rate. If a refund has been agreed this will be valued at the price you paid to have them produced, not their retail price. We also will not reimburse for loss of sales.

We have taken many steps to ensure that our prints are long lasting when washed correctly. In the rare occasion there is an issue with washability of your print we will need time to be able to perform our own wash tests in house, so will need a few days before coming to a definitive answer. You will need to return 2 garments to us, one we will wash & the other we will compare to the original. Our test washes are based on the recommended wash settings which are available in our wash guide. We will then decide whether the test shows acceptable wear or not.

We will only reprint or refund goods that have been returned to us.